This is the main focus that the hotel will be aware for taking care the guest and protect their credibility in order to upgrade themselves to a high level in the hotel industry that has much competition in nowadays. Every hotel tries to develop their business and keep their quality to high to be the best for a choice that the most customer will come. So improve your hotel for safety, make like a home when the guest some to stay. Make they has a good impression in your service, take care them like a family in order to make they feel like at home.