Questionnaire may divided into 2 type is : (McCawley, 2009)
1. Open-ended questions
Open-ended questions is a question that respondents can answer questions on their own. Without the question to which there is no question of right or wrong. But the answer from the feeling or the fact of the respondents(Kasunic, 2005). A question which allows respondents to fully answer, which is expected to be a definite answer, complete, match the reality more than the limits to answer. or use the open-ended questions, in order to answer for the word formation ask closed end. This query has the disadvantage is often ask very well. Collecting opinions and interpretation are often complicated .
2. Close-Ended Question
Close-ended question is a question that the answer to the respondents answer from the answer set. The answers were often come from experiments using predefined questions in a way that is question open. Research hypothesis and definition, workshops, open-ended questions are how to write several types, such as to choose the answer either. To choose the correct answer only one answer. Close-emded question can be classified into two types : (Kasunic, 2005)
2.1 Closed-ended with unordered choices Respondents selected from the ledger, sorted by rating in each of the alternatives and choose the most appropriate answer or response.
2.2 Closed-ended with ordered choices To choose the answer. And options are displayed as the management level, according to some one dimension of thought or behavior. Respondents choose the most appropriate answer from the given options.