We strongly believe that there is no advice to be given to Kelley. Why fix something that isn’t broken? The company has maintained low costs and high customer satisfaction for the past 40 years, and is modernizing its plane cabins as we speak. As long as he continues in the vision of Kelleher, he will do great things as the new CEO.
"Our people are our single greatest strength and most enduring long term competitive advantage."
-Gary Kelly, CEO Southwest Airlines