After reading this chapter you should be able to
• Recognize the key drivers of change in selling and sales management.
• Understand the best practices in selling that lead to exceeding customer expectations.
• Explain the historical basis for stereotypical of selling in society.
• Point out a variety of reasons why sales jobs can be highly satisfying.
• Identify and explain key success factors for salesperson performance.
• Discuss and give examples of different types of selling jobs.
• List and explain the role of various participants in an organizational buying center.
• Describe the relationship between buying centers and selling centers and the nayure of team selling.
• Outline the stages in organizational buyer decision making.
• Point out the nature of different organizational buying situations.