with an accreditation process and applications for annual funding. Some staff expressed that their workload or client appointments prevented them from participating in the research study. Despite this, the data gathered from the survey, the interviews, and the focus group is an acceptable first step to understand how to enhance teamwork and collaboration within the JFSC organization (Palys & Atchison, 2008).
The Online Survey
Through the organization‘s email service a 15-minute survey was accessible to 22 of JFSC‘s staff. Of the 16 participants that entered the survey, 15 participants completed the survey and one participant exited the survey after responding to the demographic questions one and two. The 15 responses, which represent 68.2% of the JFSC organization, were received intermittently throughout the 7-day duration that the survey was available to the participants. The data gathered from the participants was invaluable, yet there were limitations to this research method that need to be acknowledged. Even though the 15 participants that completed the survey provided adequate representation to ensure the quality of the data, the results should not be generalized as representing the total population; 31.8% of participants did not complete the survey, therefore, not all voices within the JFSC organization were heard.
The Face-to-Face Interviews
The 40-minute face-to-face interview was offered to 16 JFSC frontline staff. Of the 16 potential participants, only 5 took part in the interview method. Each of the five JFSC teams was represented, and the data gathered from the five participants was rich, in-depth, and informative; however, their responses may not be reflective of all frontline staff. A lower than expected participation rate may have reduced participant contributions to the themes and subthemes; therefore, the smaller number of participants limited the scope of the research method, and