1 Transparency/accountability of
activities and decisions.
2 Environmental sustainability of
operations and activities.
3 Cost reduction and management.
4 Centralization of decision-making.
5 Decentralisation of decision-making.
6 New models and approaches to
innovation.
7 New business models and approaches
to competition.
8 Value-driven competition (shifting the
focus from cost to other dimensions
that are more attractive to our critical
customers).
9 New markets/customers/customer
behaviour.
10 Information technology enabled
structures (e.g., enhanced connectivity
of people and organisations, virtual
enterprises, virtual supply chains,
service oriented manufacturing).
0 4 9 11 5 29 3.6
11 Supply chain networks.
12 Intangible assets (e.g., knowledge,
intellectual property, reputation, social
capital).
13 Responsiveness to both predictable
and unpredictable events.
14 Security (within the firm or within the
supply chain).
15 Risk awareness and risk management.
16 Other.