Q79. Which of the following is the most appropriate explanation of ERP (Enterprise
Resource Planning)?
a) It is the technique and concept to improve management efficiency by planning the
company-wide management resources in an effective and integrated way.
b) It is the technique and concept to perform commercial transactions for consumers
and between companies by using electronic networks, such as the Internet.
c) It is the technique and concept to introduce IT into business activities with the aim of
improving not only efficiency and quality but also customer satisfaction.
d) It is the technique and concept where wholesalers and manufacturers support the
business activities of retail stores for increased turnover.