I tried to call you just now.
Most the items below can pick up tomorrow.
On the other hand, we would like to suggest two option to make things easy in future.
1) For Malaysia side, we would communicate only with the transporter which is LNK, so LNK should liaise between Panel Plus and the customers on each shipment. There will be only 1 point of contact for Malaysia cargoa. The invoice and packing list shall send to the transporter and forwarder, then forwarder will prepare the custom form and email to each customer. Then the customer shall pay the GST. In case of urgent cargo where customer can’t pay the GST on time, the transporter shall liaise with the customer by paying the GST on behalf in order to clear the cargo first.
2) PNP can prepare the invoice with GST inclusive and then the transporter shall make the GST payment to the custom first and claim back from PNP later.
Pls comment and discuss.