THE REALITY
There is nothing wrong with management theory; it can be useful, even in a crisis.
The problem is how to apply it. In the circus we call the hospitality industry, nothing
comes in neat and tidy packages. Managers seldom have control over the shape of
their day. The situation changes every 20 to 48 seconds; you blink and the unexpected
usually happens. In a foodservice operation, you are manufacturing, selling, and delivering
a product, all within minutes. In a hotel you may have 5,000 customers one
day and 500 the next. You deal with your superiors, you deal with your subordinates,
and you deal with your guests, all coming at you from different directions. Salespeople,
deliveries, inspectors, customer complaints, and applicants for jobs interrupt you. You
are likely to have only a few seconds available when you make many important
decisions. Figure 1.6 shows the interactions of a supervisor.
In such circumstances managers usually react to situations rather than acting on
them according to a preconceived plan plotted out in the quiet of an office. Managing
becomes the ability to adjust actions and decisions to given situations according to
the demands of those situations. It is a flex style of management, calling upon theory,
experience, and talent. It is a skill that cannot be taught but has to be developed in
supervised experience on the job. It means doing what will be most effective in terms
of the three elements involved: the situation, your workers, and yourself. It means
developing techniques and applying principles of management in ways that work for
you.
The fact is that most textbooks on management were written to be read by MBA
students headed for middle-management jobs in large corporations, and they do not
often address the problems of the small individual enterprise, the supervisor of hourly
workers, and the nitty-gritty of managing production and service. They also don’t
always address the art of managing people. According to a survey by the Center for
Creative Leadership, a research firm in Greensboro, North Carolina, poor interpersonal
skills represent the single biggest reason that managers fail. Managers who fail
are often poor listeners, can’t stimulate their employees, don’t give and take criticism
well, and avoid conflict. Managers need to learn how to manage people, just as you
do, through supervised experience on the job. They must learn how to convert classroom
theories into practical applications that are accepted by the people they supervise.
No one can teach you; it is theory, then practice, then experience.
FIGURE 1.6 The interactions of a supervisor.
THE REALITY
There is nothing wrong with management theory; it can be useful, even in a crisis.
The problem is how to apply it. In the circus we call the hospitality industry, nothing
comes in neat and tidy packages. Managers seldom have control over the shape of
their day. The situation changes every 20 to 48 seconds; you blink and the unexpected
usually happens. In a foodservice operation, you are manufacturing, selling, and delivering
a product, all within minutes. In a hotel you may have 5,000 customers one
day and 500 the next. You deal with your superiors, you deal with your subordinates,
and you deal with your guests, all coming at you from different directions. Salespeople,
deliveries, inspectors, customer complaints, and applicants for jobs interrupt you. You
are likely to have only a few seconds available when you make many important
decisions. Figure 1.6 shows the interactions of a supervisor.
In such circumstances managers usually react to situations rather than acting on
them according to a preconceived plan plotted out in the quiet of an office. Managing
becomes the ability to adjust actions and decisions to given situations according to
the demands of those situations. It is a flex style of management, calling upon theory,
experience, and talent. It is a skill that cannot be taught but has to be developed in
supervised experience on the job. It means doing what will be most effective in terms
of the three elements involved: the situation, your workers, and yourself. It means
developing techniques and applying principles of management in ways that work for
you.
The fact is that most textbooks on management were written to be read by MBA
students headed for middle-management jobs in large corporations, and they do not
often address the problems of the small individual enterprise, the supervisor of hourly
workers, and the nitty-gritty of managing production and service. They also don’t
always address the art of managing people. According to a survey by the Center for
Creative Leadership, a research firm in Greensboro, North Carolina, poor interpersonal
skills represent the single biggest reason that managers fail. Managers who fail
are often poor listeners, can’t stimulate their employees, don’t give and take criticism
well, and avoid conflict. Managers need to learn how to manage people, just as you
do, through supervised experience on the job. They must learn how to convert classroom
theories into practical applications that are accepted by the people they supervise.
No one can teach you; it is theory, then practice, then experience.
FIGURE 1.6 The interactions of a supervisor.
การแปล กรุณารอสักครู่..
