3. Analysis of productivity concept in service sector helps to reconcile conflicts between improving service quality and boosting productivity.
4. The most important element in the determination of productivity of service sector is not quantity, but quality. It is especially clearly revealed in determination of output. From the customer’s view, the volume of the service output is hardly a significant issue, because the customer usually buys only one unit of output or one package of service and quality becomes the most important aspect of output. Determination of service output could be a difficult task because of its intangible nature.
5. One of the most effective ways of boosting productivity is investing to new technologies, which helps to reduce labour element of input and to reach higher values of productivity.
6. Input element is decreased with including customers to the organization service delivery system and thus boosts the service productivity.