Data for this research were drawn from the case study of the OPSL, which has its
functions in relation to the development of strategies, the translation of Ministerial policies
into action plans, the allocation of resources and the administration of routine Ministerial
functions with a view to meet the goals and achieve results effectively.
Both primary data and secondary data were used in this research. While the secondary
data were firstly accessed from recent reports, journals, online resources and others, they were
useful in supporting the primary data collection process, and were also used to cross check the
findings. Document review was an important element of qualitative research within the
primary mode of interviews included primary and secondary material (Merriam, 2002). The
primary data was conducted using a qualitative exploratory study.