f we accept that to improve a process:
We have to know at what performance level the process is currently working
We can define and measure variables that indicate the performance level
We have ready access to these KPI measurements to monitor progress
Many people look at the entire Human Resources department – Payroll, Benefits, Training, Compliance, etc. as being primarily concerned with people, and people are inherently difficult to measure in any meaningful way. The reality is that while yes, their primary focus is people, HR uses processes to perform their functions, just like the manufacturing or services departments. Just like those other departments, that means that a set of measurements can be devised to help determine the health and efficiency of the payroll department, or indeed any department in HR.