This slide discusses the large returns on investment that can be received by radically reengineering existing business processes, as exemplified by the restructuring of the home mortgage application process. Ask students what took so long in the original business process of applying for a mortgage. (Paper application, individual reviews from 6-8 departments in sequence). What is different about the new process (Digital application, departments access and approve concurrently.) The banks used work flow and document management software to implement these new procedures, which allowed electronic routing of documents and automating the process. What are some of the other advantages of document management software (immediate transfer, indexing documents for user retrieval, two people being able to simultaneously working on the document.)