Man: Excuse me, I’ve got an appointment to see the manager. Can you tell me where his office is please?
Woman: Sure. You need to go up to the second floor, to the household good department. There’s a door to the right of the cash desk. Go through the door and go along the corridor. The manager’s office is on the right hand side. It’s opposite the staff kitchen.
Man: Is there an elevator?
Woman: Yes, there is. It’s just over there, next to the changing rooms.
Man: Is there a bathroom I can use, please?
Woman: Yes, on the lower ground floor, near the restaurant.