We contend that an investigation of organizational strengths, and what positive communication behaviors exist when communicating bad news during a crisis should focus on an organization's CEO. during times of crisis, the CEO is usually the designated spokesperson and"may also establish the moral tone for the crisis response". CEOs are often called up to establish the facts of the crisis, make important judgment calls, and communicate directly with the media. Scholar and business consultant studies the relationship between CEOs, their personal reputations, and their companies' success. Coining the term CEO capital, Gaines-Ross's book of the same name 1998 poll of the general public indicating that a reputation accounted for 48% of a company's reputation. Gaines-Ross argues, "The CEO must come to terms with the idea of being the ultimate spokesperson for the organization, the embodiment of the brand, and the official storyteller who together the company's past, present, and future". argue that CEOs are the public face of a company, particularly during organizational crises, and as such warrant particular attention as the subject of crisis research.