It is essential in ethnographic research that researcher is the primary instrument of the research (see Part 1) and this is recommended in case study research. Human live and their interpersonal relationship create complexities that need to be understood and the only way to understand and depict these complexities is if the researcher acts as the research instrument: ‘These complexities…cannot be figured out, cannot be understood by one-dimensional approaches; they demand the human-as-instrument’ (Maykut and Morehouse