Incident handling and business continuity planning
Ericsson is putting emphasis on developing procedures and templates for incident
handling and BCP to decrease the consequences of an accident. After the Albuquerque
accident, the process for “incident reporting” is very important and task
forces/emergency teams have been appointed. If an incident occurs, this should be
reported to either the sourcing task force (if external supplier) or the SCM task force
and production task force (if internal supplier). When an incident has been reported, it
should then be communicated to the other task forces as well as to the supply chain
risk manager and the corporate risk management (Figure 12). Also, related SBA and market representatives that might potentially be affected should be notified. It is not
tolerated that suppliers not report incidents – they should not first be reported by
newspapers or other sources. The task forces/emergency teams will be trained at least
once a year in different scenarios, for example a disruption in the supply chain due to a
disaster at a class four supplier. When an incident occurs, the three task forces should
work closely together, if necessary.