Dove's much-lauded "Campaign for
Real Beauty" offers a vivid example of
how companies can use conflict to their
advantage. The campaign brought "real
women" together worldwide to stand
up against industry-imposed beauty ideals.
Older women, large women, skinny
women, and less-than-pretty women
united in camaraderie against a common
foe. Dove identified a latent "out"
group and claimed it for its brand.