Indeed, from the advent of Electronic Data Interchange,
through more modern iterations of supplier/
customer networking such as Wal-Mart’s
Collaborative Forecasting and Replenishment
(CFAR) process or vendor-managed inventory
processes, information technology is the common
thread. To consider how to improve the quality of
logistics services without considering the impact of
information technology would be to omit from the
theoretical framework one of the most important
tools for controlling consistency and improving
efficiency that modern business has at its disposal.