Some of the most important work to emerge in recent years on the question of the
extent of good practice in the HCTS is the work of Hoque (2000). Based on his
work on the hotel sector, he argues that arguments which portray the industry as
backward and unstrategic are now outdated, at least where larger hotel establishments
are concerned. Indeed, he suggests that ‘it is perhaps time researchers
stopped highlighting the example of “bad management” and branding the industry
as under-developed or backward, and started identifying approaches to hotel
management capable of generating high performance’ (2000: 154). The research
conducted by Hoque consists of a questionnaire-based survey of 232 hotels and a
number of follow-up interviews conducted in targeted hotels, based on the results
of the survey.
Based on this research he discusses three key issues. First, the extent to which