1. Non-conforming products are of the following types:
1.1 Raw materials;
1.2 Packaging materials;
1.3 Finished goods (bottled water); and
1.4 Returned products by customers due to complaints
2.1 Immediate corrections shall be carried by the responsible personnel – purchasing officer for raw and packaging materials and production manager for finished goods / returned products. Raw and packaging materials shall be return to suppliers for replacement. Since bottled water cannot be recycled or re-worked, the rejected bottles shall be dispose of and returned products re-issued.