Frequently Asked Questions:
Calling Assistance
What is the SkyCall?
How much does the app cost?
How do I make a call?
Can I use the App whilst roaming?
QR Quick Setup
Download a preconfigured Zoiper
iOS Phone Setup
Setting up Zoiper for iOS devices (iPhone, iPad, etc)
How to retrieve the call records from Zoiper for iOS
Android Phone Setup
Setting up Zoiper for Android devices
Account Questions
How do I top-up the SkyCall Calling App?
Password recovery
Charges & rates
How do I get charged?
PayPal Issues
My PayPal order has been declined.
Why does my account show 2 withdrawals for my order?
Calling Assistance
What is the SkyCall?
The SkyCall makes international calling easy and convenient. You can register your details to the App and make international calls directly from you iPhone or Android handset without the need to dial an access number or go through the usual voice prompt using the card. Your contacts can be accessed directly from your phone when calling.
How much does the app cost?
The app is completely free to download. Charges will only apply when our calling service was used within the app.
How do I make a call?
Making a call with the SkyCall app is really easy, just tap on one of your contacts or dial a number directly from the app keypad.
To make call : 00 + Country code + Area code + Phone number
Example to make call to India - 00 91 11 123456789
Download a preconfigured Zoiper
Choose your platform
iOS
Android
Windows Phone 8
QR Quick Setup
My PayPal order has been declined.
Please check the email that will have been sent to you and the reason given. If this is a decline by PayPal then you will have to contact them about this issue. The system might have declined your order because it is an unverified PayPal account please follow the instruction through PayPal to verify your account with them.
Why does my account show 2 withdrawals for my order?
Please be assured SkyCall have only charged you once, this can be seen by going to your payment history. PayPal have a confusing way of displaying the charge in that it shows as 2 payments but if you are unsure about this charge and are disputing it then please contact PayPal to explain..
iOS Phone
Setting up Zoiper for iOS devices (iPhone, iPad, etc)
Here are the setup instructions for the current version of Zoiper for iOS devices.