4.5. Strengths and limitations
The study has several strengths. The policy tracing technique
was developed based on findings from three different sources of
data. The policy triangle framework used for analysis helped build a
comprehensive understanding of the NSSF voluntary insurance
policy process.As for limitations, the occurrence of recall bias is one. However,
the influence of recall bias on study results was minimal since data
from the interviews on the NSSF policy were validated by the
document and media review