Pays visits to former, existing and potential clients in view of entering contracts with
them, especially commercial accounts.
Determine and recommend prospecting customers by analyzing historical and other
statistical information, participation in conducting customer interview and preparing
customer call analysis reports.
Defines precisely guest requirements and ensures that the guest services offered
corresponds effectively to their requests.
Solicits group, individual, banquet and other function business directly and jointly with
others through the execution of the action plan.
Provides after-sales service and in particular to ensure all guests complaints are taken
seriously and discussed with the respective departments if necessary.
Receives in the hotel any important guests whom he has approached.
Negotiates prices with the clients.
Confirms verbal proposals in writing.
Ensures that all complaints are reviewed, investigated and follow-up action is initiated.
As directed, compile and input market intelligence information.