Information Richness and Communication Media
Face-to-face communication
Has highest information richness
Can take advantage of verbal communication and nonverbal signals
Provides for instant feedback
Management by wandering around: A face-to-face communication technique in which a manager walks around a work area and talks informally with employees about issues and concerns
Face-to-face communication should not always be the medium of choice for managers because of the large amount of time it consumes and the lack of a paper or electronic trail.