company has to select the most efficient ways
of data acquisition and market survey to
confirm does the company’s products or
services meets customer demands and
expectations. Collected information is
invaluable in decision making process based on
fact. Data collection and analysis is also of
great importance for defining opportunities for
further process and products quality
improvement.
Continuous improvement process is
based on application of Deming’s quality cycle
or PDCA-cycle, shown on Fig. 2. The PDCAcycle
is integral part of process management
and is designed to be used as dynamic model.
The completion of one turn of cycle flows into
the beginning of the next