• The nurse displays genuine interest and empathy
for the person and spends time together with him
or her so that they can get to know each other.
• The nurse encourages and supports the patient to
take on responsibility and control by providing
options to choose and decide.
• The nurse provides information and knowledge
adjusted to the individual’s needs and listens
actively. The dialogue continues until an exchange
of information is complete and where the patient
volunteers information without being asked or is
invited to do so by means of open questions.
• The nurse activates and supports the patient to
cooperate, adjusted to his or her ability, during all
physical activities as well as in planning, implementing,
and evaluating the nursing care.