10. Find examples of JIT in services. Which aspects of JIT are easiest to apply in services?
McDonald’s has implemented JIT in their program “Made for You.” This program, which was implemented a few years ago in the restaurants, consists of a making food to order. It consists of computerized kitchens with the use of some robotic technology (Edwards, 1998). For example, Edwards points out that machines dump fries into a basket, lower the basket into the oil and then remove the fries when done. Doucette (1998) states that the company revamped its point of service software, toasters, prep tables and holding bins. According to Doucette, the prep tables were redesigned for a smooth, more efficient, work flows.