Veterans have the opportunity to register and become authenticated
in the patient library at HH, at all three CBOCs, from
home, or at any VI public library. Basic features of MHV enable
Veterans to access general information; the Advanced option
enables them to access their own records; and Premium access
allows secure messaging to communicate online with their PACT
or any specialist. To gain higher-level access, patients must
complete an in-person identification authentication process. MHV
also gives Veterans access to the “blue button,” a one-click portal
to access their own health records. Any MHV user is able to
download data and results from the VA electronic health record,
and once a Veteran has Premium access, he/she is able to enter
information into his/her MHV personal health record. Based on
a Veteran employee’s suggestion, C4
V is working with the VHA
Support Service Center to integrate VBA information and enable
the tracking of education loans, home loans, and other benefits