THE CONCEPTUALISATION OF STRATEGIC
COMMUNICATION MANAGEMENT IN A TRIPLE
CONTEXT ENVIRONMENT
The creation of value in and for organisations and societies has become a
major area of interest in the triple context environment of people, planet and
profit. The role of communication in this process prompted this study, guided by
the following fundamental research question:
How can strategic communication management be conceptualised in a
triple context environment, considering the shared expectations between
top management and communicators about communication excellence,
with specific reference to the business cycle and the communication
cycle of the organisation?
The study followed a grounded theory methodology (Strauss and Corbin) and
was conducted in three phases of triangulation:
Phase 1: Two literature cases were compiled and analysed. The first consisted
of four slices of data, which guided the compilation of the second case (540
academic articles). The data were analysed through the hierarchical process of