4.2. Work time and communication at work
For the survey, work time is a time period when librarians and staff are required to work; see Table 4. The average response in
Table 4 represents the average of the responses in percentage format. Based on Total (Response average), respondents spent
almost 80% of their work time in their own offices or workstations; the rest of their work time was spent almost evenly between
elsewhere in technical services and outside technical services. Table 4 showed that technical services managers spent less time in
their offices or workstations and more time outside technical services than their non-managerial colleagues in technical services.
Survey question 5 asked respondents to estimate the percentage of their work time engaging in different activities in an
average month; see Table 5. Communication in technical services can be face-to-face or remote. Based on the Total (Response
average), respondents spent about 62% of their work time working alone. Table 5 shows that non-managerial staff spent more
time working alone and less time on all types of communication than managers and librarians in technical services.