Finally, the last critical piece of DNA determines the culture of public organizations: the values, norms, attitudes and expectations of employees. Bureaucratic systems use detailed specifications-functional units, procedural rules, and job descriptions-to mold what employees do. They make initiative risky . As employees become habituated to these conditions, they become carriers of the culture. they become reactive, dependent, fearful of taking too much initiative themselves. In this way , bureaucratic DNA creates culture of fear, blame, and defensiveness.
Culture is shaped powerfully by the rest of the DNA : by an organization's purpose, its incentives, its accountability system, and its power structure. Change these and the culture will change . Unfortunately, these strategies are rarely sufficient. Bureaucratic culture is difficult to overcome, because it is deeply embedded in the habits, hearts, and minds of employees. it fights back. Some people comply with change, but don't embrace it. Others avoid it, or openly resist it.
Finally, the last critical piece of DNA determines the culture of public organizations: the values, norms, attitudes and expectations of employees. Bureaucratic systems use detailed specifications-functional units, procedural rules, and job descriptions-to mold what employees do. They make initiative risky . As employees become habituated to these conditions, they become carriers of the culture. they become reactive, dependent, fearful of taking too much initiative themselves. In this way , bureaucratic DNA creates culture of fear, blame, and defensiveness. Culture is shaped powerfully by the rest of the DNA : by an organization's purpose, its incentives, its accountability system, and its power structure. Change these and the culture will change . Unfortunately, these strategies are rarely sufficient. Bureaucratic culture is difficult to overcome, because it is deeply embedded in the habits, hearts, and minds of employees. it fights back. Some people comply with change, but don't embrace it. Others avoid it, or openly resist it.
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