First hour in the lounge the server said no to everything incl simple request for a window side seat, box of matches and cushion for our baby. Where do we go from here? List is endless to the point of having to sign out for an old dirty umbrella. We had to beg for our desert and made to eat it outside in me dining experience and call down for the rice with in room dining which is supposed to be given! Worst ever hotel we have stayed in. No redeeming features.