Ongoing training is important in this phase.
Martin (2006) recommends training to support
Figure 3 The Herzberg two-factor motivation theory
Motivators
■■ Promotion opportunities.
■■ Opportunities for personal growth.
■■ Recognition.
■■ Responsibility.
■■ Achievement.
Job
satisfaction
Hygiene factors
■■ Quality of supervision.
■■ Pay.
■■ Organisational policies.
■■ Physical working conditions.
■■ Relations with others.
■■ Job security.
Job
dissatisfaction
(Adapted from Cubbon 2000, Cork 2005)
Job context
Job context
NURSING MANAGEMENT April 2013 | Volume 20 | Number 1 37
change because it allows the change to be
embraced more effectively. Conversely, Cork
(2005) suggests that training shows only how to
behave in a certain system and not how to change
it. However, Schifalacqua et al (2009b) found that
staff education and training was a pivotal part of
the change process. They claim that the relationship
between training and stabilising change is
not accidental.