Often seen as the flag bearer for marketing best practices,
P&G’s former chairman, A.G. Lafley, created shockwaves with his Association of National
Advertisers’ speech in October 2006. “The power is with the consumer,” proclaimed Lafley, and
“marketers and retailers are scrambling to keep up with her. Consumers are beginning in a very real
sense to own our brands and participate in their creation.We need to learn to let go.” In support of
his contention, Lafley pointed out how a teenager had created an animated spot for Pringles snacks
that was posted on YouTube; how Pantene, the hair care products company, had created a campaign
that encouraged women to cut their hair and donate the clippings to make wigs for cancer patients;
and how sales of Cover Girl Outlast lipstick increased 25 percent after the firm put mirrored ads in
women’s restrooms asking, “Is your lipstick still on?” and ran targeted five-second TV ads with the
same theme
Lemon Drop Dead, the company also adds pithy words of wisdom from customers under the bottle cap
to create additional relevance and distinctiveness. The approach worked for a number of years—
revenue grew at 15 percent to 30 percent annually—until an ill-fated foray into canned soda and selling
through mass market retailers Target and Walmart resulted in some devastating financial losses and a
vow to return to the company’s personal-touch roots
Often seen as the flag bearer for marketing best practices,
P&G’s former chairman, A.G. Lafley, created shockwaves with his Association of National
Advertisers’ speech in October 2006. “The power is with the consumer,” proclaimed Lafley, and
“marketers and retailers are scrambling to keep up with her. Consumers are beginning in a very real
sense to own our brands and participate in their creation.We need to learn to let go.” In support of
his contention, Lafley pointed out how a teenager had created an animated spot for Pringles snacks
that was posted on YouTube; how Pantene, the hair care products company, had created a campaign
that encouraged women to cut their hair and donate the clippings to make wigs for cancer patients;
and how sales of Cover Girl Outlast lipstick increased 25 percent after the firm put mirrored ads in
women’s restrooms asking, “Is your lipstick still on?” and ran targeted five-second TV ads with the
same theme
Lemon Drop Dead, the company also adds pithy words of wisdom from customers under the bottle cap
to create additional relevance and distinctiveness. The approach worked for a number of years—
revenue grew at 15 percent to 30 percent annually—until an ill-fated foray into canned soda and selling
through mass market retailers Target and Walmart resulted in some devastating financial losses and a
vow to return to the company’s personal-touch roots
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