Refer your claim the compensation below, I have already replied you since 23 May 14 below in green frame. Please be noted that this is uncontrollable failure which we could not control to stick any paperwork or relate paper on the carton to Airline anymore. Hence, In respect of claim, we are unable to compensate in our team and condition under normal circumstance for your consignment.
We truly regret and most concerned to learn of difficulties encountered and on behalf of TNT we would offer our sincere apologies for the incident happened