5. All invoices with supporting documents must be verified for accuracy by the Credit Manager before being sent to the debtors.
6. In the event that the accommodation voucher or guarantee letter to support the billing is missing, Accounts Receivable must immediately inform the Credit Manager who will liaise with the relevant Head of Department responsible for providing a copy of the missing document.
7. A debtor file for each account must be maintained by Accounts Receivable with a copy of the invoice, any accommodation vouchers/guarantee letters and guest folio kept in the file until full payment is received. In addition a copy of each month’s statement should be kept in the file.
Alternatively, invoices (together with supporting documents) may be kept in day bags, filed by check-out date. This method of filing is usually adopted in Pacific hotels.