Given the sheer number of mobile phones around today, it is no surprise that the
notion has been gaining ground that the phone can also be effectively used as a
transactional device. In particular the telecommunications industry, looking for
ways to increase revenue in unsettling times, firmly pursues the options available to
allow consumers to pay for products and services using their mobile phones
(Dornan 2001).
A prerequisite to carry out transactions using a mobile phone is an effective mobile
payment system. However, no standardised, widely adopted mobile payment
system has yet emerged, and this is believed to be one of the factors that inhibits
widespread use of mobile commerce (Carlsson 2001; Kruger 2001). In one panel at
last year’s Bled conference, it was argued that “without standardised mobile
payment solutions, the traditional problems of failure to complete transactions
which are so prevalent in web-based EC would apply to mobile commerce as well”
(Hampe & Swatman, 2001, p. 63).
This paper reports on a research project that examined the factors that affect the
early implementation success of mobile payment systems. Mobile payments (or mpayments) are defined as payments that are carried out via the mobile phone
(Kruger 2001). We define a mobile payment system, in line with Shon &
Swatman’s definition of an internet payment system (Shon and Swatman 1997), as
“any conventional or new payment system which enables financial transactions to
be made securely from one organisation or individual to another over a mobile
network”.
Relatively little has been published on the factors that affect the introduction of
mobile payment systems (see Kruger, 2001 for an exception). No doubt this can be
attributed to the sheer novelty of these systems, and the turbulent markets that these
systems have been facing since their market introduction. All of this makes it
difficult to observe and study them at this point in time. To overcome this issue we
have started from the venture point that a lot can be learned from research on
internet paying systems, payment systems that have been introduced to facilitate
payments made over the internet. Specifically, our approach has been the following.
First we transferred factors affecting the introduction of internet payment systems to
a mobile setting. We then contrasted this framework with the views of 13
executives we interviewed in Sweden and the Netherlands.
This paper is organised as follows. The next section will int
Given the sheer number of mobile phones around today, it is no surprise that the
notion has been gaining ground that the phone can also be effectively used as a
transactional device. In particular the telecommunications industry, looking for
ways to increase revenue in unsettling times, firmly pursues the options available to
allow consumers to pay for products and services using their mobile phones
(Dornan 2001).
A prerequisite to carry out transactions using a mobile phone is an effective mobile
payment system. However, no standardised, widely adopted mobile payment
system has yet emerged, and this is believed to be one of the factors that inhibits
widespread use of mobile commerce (Carlsson 2001; Kruger 2001). In one panel at
last year’s Bled conference, it was argued that “without standardised mobile
payment solutions, the traditional problems of failure to complete transactions
which are so prevalent in web-based EC would apply to mobile commerce as well”
(Hampe & Swatman, 2001, p. 63).
This paper reports on a research project that examined the factors that affect the
early implementation success of mobile payment systems. Mobile payments (or mpayments) are defined as payments that are carried out via the mobile phone
(Kruger 2001). We define a mobile payment system, in line with Shon &
Swatman’s definition of an internet payment system (Shon and Swatman 1997), as
“any conventional or new payment system which enables financial transactions to
be made securely from one organisation or individual to another over a mobile
network”.
Relatively little has been published on the factors that affect the introduction of
mobile payment systems (see Kruger, 2001 for an exception). No doubt this can be
attributed to the sheer novelty of these systems, and the turbulent markets that these
systems have been facing since their market introduction. All of this makes it
difficult to observe and study them at this point in time. To overcome this issue we
have started from the venture point that a lot can be learned from research on
internet paying systems, payment systems that have been introduced to facilitate
payments made over the internet. Specifically, our approach has been the following.
First we transferred factors affecting the introduction of internet payment systems to
a mobile setting. We then contrasted this framework with the views of 13
executives we interviewed in Sweden and the Netherlands.
This paper is organised as follows. The next section will int
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