We’re writing to you about reservation 910864378 for ankie chan, check-in date 2015-09-07.
Could you please kindly check with your accounting department if the refund is done since there is one month passed?
We kindly ask you to send us, proof that a refund has been made. This will help us to reassure our customer that a satisfactory solution has been found. Please send the proof of refund document as an attachment in reply to this email.