Ketkaew (1997) conducted a survey of cabin attendants’ needs of English. The study investigated the needs for English, the important functions of the language, the problems in using the language and the needs to improve the English skills of cabin attendants. The results revealed that English was highly important to air stewards, air stewardesses, air pursers and flight managers in Thai Airways International. Listening and speaking skills were the most needed. Problems of using the four skills were moderate for all of them. Air stewards and air stewardesses needed to improve their listening and speaking skills most, while air pursers and flight managers needed to improve all four skills from moderate to high levels.