People are all different and managing people requires a diverse set of skills. Most people
managers do not have an opportunity to attend formal training in these people skills. Managers
usually learn through successes and failures that they personally expe
rience.
This class is a chance to learn people management skills in a collaborative group environment.
This course presents situational scenarios based on the
Lessons in People Management
book co
-
authored by Tom and Jeff Mochal. There are 50 people manage
ment topics available. You can
pick up to 16 lessons for a typical two
-
day class. The topics range from conflict resolution and
sexual harassment to delegation and creating high performance teams. For each topic, a story is
introduced that highlights the t
opic in a real
-
world scenario. Each scenario is read and discussed
by student teams of 4
-
5 people. The teams then compare notes as a group to come up with a
consensus on the best way (or ways) to respond to each situation. This leads to a great
collaborati
ve solution that each attendee can apply in a similar situation in the future.