System quality was proved to be significantly related to system service but insignificantly
related to organizational benefits. System service was proved to be significantly related to
organizational benefits. The results induced an implication: system service is a key index to
organizational benefits. System quality for ELS is compulsory and fundamental. It could be
critical at the initial stage of implementing ELS but diminish over time (Wu & Wang, 2006).
System service provides a baseline judgment about whether system quality satisfies users
and other organizational factors are available and successfully implemented. Thus, system
service can be seen as a threshold to evaluate whether ELS creates benefits for organizations.
Most IS development projects focus on building secure, fast, multifunctional, and
stable systems but guarantee no organizational benefits. Therefore, ELS managers need
to focus on designing service by carefully analyzing organizational needs and providing
satisfactory service.