To offset their limited familiarity with the organization, external change agents
usually are paired with an internal coordinator from the human resources department.
These two then work together with line management. In very large firms, the
organization sometimes has its own in-house change specialist. This person replaces the
external consultant and works directly with the organization’s management team to
facilitate change efforts. Following, I will discuss change agent types, change agent roles,
and characteristics of successful change agentry.