Hello,
I'm sorry to hear your order #112-5146944-6998648 didn't arrive by the estimated delivery date.
I've confirmed that your package left our fulfillment center on November 21, 2015 via UPS. However, the tracking number issued at the time of shipment was invalid. I'm really sorry for any inconvenience this has caused.
Typically, late packages arrive not long after the date listed. Please wait a little longer before requesting a refund or replacement. Otherwise, you might have to return a package.
When your order arrives, there's no need to contact us. However, if you haven't received it by December 05,2015, please request a refund or replacement for missing packages following the steps below:
1. Go to Your Orders (http://amazon.com/your-orders)
2. Click "I can't find it"? next to your order
3. Select whether you wish to Request refund / replacement or Contact Seller
You can check the tracking details for your package using the link below:
https://www.amazon.com/gp/css/summary/edit.html?orderID=112-5146944-6998648
You can also sign up for text message alerts for tracking packages. For more information on signing up, go to:
http://www.amazon.com/gp/help/customer/display.html?nodeId=200378960
To help compensate for any inconvenience, I've issued a refund of $154.71 to your Credit Card for your shipping charges. Once processed, you'll be able to see the refund request here:
https://www.amazon.com/gp/css/summary/edit.html?orderID=112-5146944-6998648
I'm very sorry about all of this. I hope you'll consider this an isolated incident and give us another chance in the future.
We'd appreciate your feedback. Please use the links below to tell us about your experience today.
Hello, I'm sorry to hear your order #112-5146944-6998648 didn't arrive by the estimated delivery date. I've confirmed that your package left our fulfillment center on November 21, 2015 via UPS. However, the tracking number issued at the time of shipment was invalid. I'm really sorry for any inconvenience this has caused. Typically, late packages arrive not long after the date listed. Please wait a little longer before requesting a refund or replacement. Otherwise, you might have to return a package. When your order arrives, there's no need to contact us. However, if you haven't received it by December 05,2015, please request a refund or replacement for missing packages following the steps below: 1. Go to Your Orders (http://amazon.com/your-orders) 2. Click "I can't find it"? next to your order 3. Select whether you wish to Request refund / replacement or Contact Seller You can check the tracking details for your package using the link below: https://www.amazon.com/gp/css/summary/edit.html?orderID=112-5146944-6998648 You can also sign up for text message alerts for tracking packages. For more information on signing up, go to: http://www.amazon.com/gp/help/customer/display.html?nodeId=200378960 To help compensate for any inconvenience, I've issued a refund of $154.71 to your Credit Card for your shipping charges. Once processed, you'll be able to see the refund request here: https://www.amazon.com/gp/css/summary/edit.html?orderID=112-5146944-6998648 I'm very sorry about all of this. I hope you'll consider this an isolated incident and give us another chance in the future. We'd appreciate your feedback. Please use the links below to tell us about your experience today.
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