Greetings from Amazon Seller Support. I am sorry to know that your account is locked. I understand that you want us to refund $39.99. I am Nabin, and I will be providing required information to you in this regard.
Upon review, I see that you have not made any sales in past 30 days. However, I also see that sales have been made previously. As you may know, subscription fee can be refunded only in the following conditions:
> Seller upgraded their account by accident and wants to downgrade
> Seller has never listed or sold any items
> Seller was not aware they have signed up or would be charged for a Professional selling plan
> Seller has had an (Amazon-caused) technical issue, which prevented them from selling
Therefore, I am sorry to let you know that we are unable to refund subscription fee.
Please accept my sincere apologies for the inconvenience caused to you by this issue. I am transferring this case to concerned team in order to assist you further regarding locked account.
Thank you for your understanding and cooperation.
Thank you for selling with Amazon,
Nabin K.
Amazon.com Seller Support