Dear Khun Wiraya,
First of all please accept my apologies for your inconvience! According to the conversation with you on the phone;- concerning with the Booking on 1 - 3 January 2015 for 2 night normally will be included surcharge price with the guest, but I forgot to informed the guest, Then after that the guest don’t want to pay for it, So May I to exclude surcharge or special rates in this case please?
Should you need further assistance, please feel free to contact me anytime, i more than pleased to be of any assistance to you. So May I ask you to exclude surcharge or special rates in this case please?
Looking forward to hearing from you soon
Best Regards,