Dear customer,
Please accept our apologise for your issue,
When We hear your problem,We rush to contact my Quality product control team to know,For discussion to find solution to resolve your issue.Please understand our reason.We need some your cooperation to resolve this case .We need just image of this item that you inform ,Item can't use to be evident for claim your order.Please clam down and help us to show respond for your problem.For this time Please remove your negative feedback first,And send image to us.We still standby to resolve your issue alway ,We understand your emotion with this case.Please understand us too.If you don't sent image to us,It's over our priority to help you.If Item that We delivery to you can't use or low quality,You can return to us alway.Is not the fault of the customer. We will take the responsibility.
For more information Please feel free to contact us.