Previous studies document that trust and satisfaction are closely
related to each other. Academic literature in the hospitality context supports the close relationship between satisfaction and trust
(Christou, 2010; Yuksel et al., 2008). Previous studies maintain that
trust precedes satisfaction (Chiou and Pan, 2009). According to
these studies there are many different sources of trust and these
will have a positive influence on the quality of experience with the
organization (e.g., satisfaction judgment). For instance, one may
build trust in an organization based on positive word-of-mouth,
advertising, and other types ofcommunication. This will have a positive influence on his/her own judgment of the organization, upon
experiencing the firm. Therefore, trust in an organization will create
a positive attitude toward the organization, increasing satisfaction
(Chiou and Pan, 2009)