Message:
Hello,
Are you referring to Shield monthly subscription?
Unfortunately charge may not be refunded as you have not decided to cancel the promotional subscription plan before it expired. As the free trial expired you have been charged accordingly to the terms of the service for the subsequent month. If you wish to unsubscribe from the G2A Shield service you may naturally do so by logging to your account and selecting the proper function in pay.g2a.com Settings>G2A Shield>Disable.
If I have misunderstood your report, pelase explain what's the issue and I will do my best to assist you.
With Best Regards,
Marcelina M.