• New organizational roles and responsibilities
– Chief knowledge officer (CKO) executives
– Dedicated staff / knowledge managers
– Communities of practice (COPs) (ชุมชนนักปฏิบัติ)
• Informal social networks of professionals and employees within and
outside firm who have similar work-related activities and interests
• Activities include education, online newsletters, sharing experiences and
techniques
• Facilitate reuse of knowledge, discussion
• Reduce learning curves of new employees